Frequently Asked Questions
🔹 Booking & Getting Started
All sessions are booked through the online scheduler. Use the “Book Now” buttons on the site and follow the prompts to choose your service, date, and time.
If you’re new or unsure, an Intro Session or Consultation is a great place to begin. These sessions help clarify goals and determine the best next steps.
No experience is required. Services are designed for beginners through advanced singers and speakers.
Yes. Some group offerings, including MasterClass, are capped to ensure everyone receives focused time and attention.
All prices are in CAD and subject to 13% HST. Sessions are booked and paid for online at the time of booking. Payment is accepted by credit card, debit, or e-transfer. Packages and memberships offer savings compared to single sessions. For full details, see the Fees & Bookings page.
For private lessons and most sessions, 24 hours’ notice is required to reschedule. Less than 24 hours’ notice results in the session being forfeited.
MasterClass workshops and similar special events may be canceled but are not eligible for rescheduling and are non-refundable due to advanced venue and musician costs.
For full details, see the Cancellation Policy.
🔹 Singing Lessons
Yes. Singing lessons are designed to meet you where you are, whether you’re brand new or returning to singing after time away.
Sessions focus on technique and performance skills that support a wide range of styles. The approach is adaptable to your musical goals.
Yes. Singing lessons are offered both online and in person. Availability varies by service and schedule.
Intro Sessions are a chance to hear your voice, explore goals, and experience the coaching approach before committing to ongoing work.
🔹 Public Speaking
No. Public speaking sessions support anyone who wants to communicate more clearly and confidently, regardless of experience level.
Coaching may include presentations, pitches, storytelling, auditions, or confidence-focused communication goals.
Yes. Many clients book public speaking sessions specifically to prepare for acting auditions. These sessions can support clarity, confidence, text delivery, and presence for audition material.
🔹 Consultations
A consultation is a focused, conversation-led session designed to explore goals, challenges, and next steps.
No. Consultations are strategy-focused. While examples may come up, the emphasis is on direction and clarity rather than ongoing skill development.
Consultations are ideal for new clients seeking guidance, returning clients wanting a reset, or professionals with a specific question or decision to explore.
No formal preparation is required. You’re welcome to bring questions, materials, or context you’d like to discuss.
🔹 Performance Lab
Performance Lab is a small-group workshop focused on skill-building, experimentation, and learning through guided performance and feedback.
It’s a working lab environment. Participants actively explore material and techniques in a supportive group setting.
Yes… All attendees perform — there are no observer spots in this format.
Each Performance Lab is limited to 4 performers per session. Observers are not permitted.
This format allows for deeper focus, extended coaching, and active participation throughout the session.
🔹 MasterClass
The MasterClass is a seasonal, in-person workshop where performers present prepared material and receive focused coaching.
Performers present material and receive coaching. Observers attend to learn by watching the coaching process in action.
Each MasterClass is limited to 6 performers per session.
This cap allows for focused feedback, live coaching, and meaningful stage time for each participant.
Yes. A limited number of Observer spots are available for each MasterClass and must be booked in advance.
Observer spots are intentionally limited to maintain a focused, supportive environment for performers.
Each MasterClass includes a featured musician who performs and supports the session.
Performers should arrive with prepared material. Observers do not need to prepare anything.
Yes. The environment is structured to be supportive while encouraging growth and confidence.
Yes — registered Observers may attend. All observers must reserve a spot in advance; drop-ins are not available.
For minor performers, one parent or legal guardian may attend as an observer at no additional cost and must still register. Additional parents, guardians, family members, or guests must register as Observers.
Observer pricing is listed on the Fees & Bookings page.
MasterClass is a closed, recital-style workshop, not a public performance. Attendance is limited to registered performers and observers only.
Friends, family, and guests are welcome to attend only if they have booked an Observer spot in advance.
MasterClass bookings may be canceled but are not eligible for rescheduling. Canceled or missed bookings are non-refundable due to advance costs (venue & musician).
🔹 Duo Coaching
Duo coaching is for two people who want to work together — whether partners, collaborators, or performers — in a shared session.
No. Duo sessions are flexible and can accommodate different experience levels within the same session.
Duo coaching is most often booked by couples or partners who want to sing together as a fun, shared experience. It can also support collaborators who want to work on material together.
🔹 Sessions
Intro Sessions are designed for first-time clients to explore goals, experience the coaching style, and determine next steps. Ongoing sessions build on skills over time.
Sessions may be booked as private one-on-one (1:1), private duo (1:2), or group-based formats depending on the service. Each session type is clearly labeled at booking.
Private 1:1 sessions are for one person working individually. Private 1:2 (duo) sessions are shared by two people in the same session, working together.
A single session is one standard-length session. A double session is a longer session that allows for deeper exploration, more material, or extended coaching time.
No. Session types vary by service. Available options are shown clearly when you book.
🔹 Packages
Packages are bundles of sessions purchased in advance. They’re designed for clients who want ongoing work and a more structured way to book multiple sessions.
Yes. Packages are created for specific services or categories. The booking system will show you which services your package applies to.
Use the booking link provided in your package activation email to schedule your sessions.
🔹 Memberships
A membership provides a set number of sessions or credits each month for clients who want consistent, ongoing support.
Memberships are a good fit for clients who want regular sessions built into their schedule and prefer a predictable monthly rhythm.
Use the booking link provided in your membership activation email to schedule your sessions.
Memberships provide credits each billing cycle. Booking still happens via the online scheduler and is subject to availability.
🔹 Gift Cards & Coupons
eGift cards can be purchased online and emailed to the recipient. They can be redeemed toward eligible services at booking.
Gift cards may be applied to services available at the time of booking. Eligible options are shown in the booking system.
Occasional promotions or coupons may be offered at specific times. When available, details are shared by email or on the website.
Gift cards are delivered by email to the recipient; they are not physical cards.